Holly House

Holly House

61 Westley Rd, Acocks Green, Birmingham, B27 7UQ
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June Dunn
Registered Manager

“I’ve been working in the care sector for 22 years, working my way up from a care assistant to become a manager. I’m very passionate about fulfilling the lives of the people we look after and delivering the best possible care with the support from my team.”

Our newest home has been built specifically for 8 younger adults with dementia or other mental illnesses. Residents enjoy bespoke rooms which are designed to meet their needs, and all feature en-suite bathrooms. On admission, residents will have the chance to personalise their room, adding new furniture and fittings to suit their particular likes.

Holly House has an on-site therapy room, where residents can go for activities and to use computers. We find this is a great asset to help with improving the residents general well-being as they can get away from the busy part of the home to a quiet area which is still safe and familiar. Staff can provide one-to-one quiet time with residents in a relaxed environment which helps them to feel valued and supported.

Residents also have frequent visits from entertainers, and enjoy holistic therapies. Holly House has a dedicated Day Services team who provide individually tailored programmes for our residents and take residents out on frequent day trips to help keep them mentally and physically fit.

In order to meet their changing needs, we occasionally move residents between our 4 homes if medical professionals and their family agree that this would be in their best interest. We find this is always a positive transition as residents are already familiar with the home and the staff.

Alcohol Related Dementia

Holly House provides specialist care for people with a diagnosis of alcohol related dementia who have stopped drinking. This service has a rehabilitation element to it. We provide these residents with the opportunity to develop life skills and to regain their independence. We also provide a programme of activities which initially is aimed at improving their general health, starting with healthy eating and exercise as these have often been a neglected aspect of their lives during the years of drinking. We acknowledge that this can be a slow process, often with setbacks, but we remain positive and believe that with support, encouragement and guidance the vast majority can achieve a much improved quality of life and an improved sense of well-being. This is evident with our current client group.

Total Residents: 8

  • Dementia
  • Working Age (Under 65)
  • Alcohol Related Dementia
  • Nursing
  • Elderly

  • Beautiful Garden
  • Large Communal Area
  • Conservatory
  • Cafe
  • Therapy Room
  • TV’s in Bedroom
  • All en-suite Bathrooms

  • Reflexology
  • Chiropody
  • Hairdressing
  • On-site Laundry
  • Activity and Events Program
  • Day Services
  • Aromatherapy

Satisfaction Surveys

The below chart has been collated using customer satisfaction data collected from residents, their families, staff and professional visitors. Each bar shows the average rate of satisfaction in each key area. The full results report is available on on request.

Caring 96%
Effective 92%
Responsive 94%
Safe 92%
Well-Led 93%
Overall Satisfaction

Testimonials

The services and care provided to service users is of the highest standard. Each service user is treated with total respect and dignity and all needs are catered for 24hrs a day.

Holly House is a place where everyone feels comfortable, including staff and residents. It’s well managed by management and other staff and all residents’ needs are met.

All staff are incredibly compassionate towards all residents. I have been very inspired by this as a volunteer and have learnt a lot.

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Relatives & Carers Meeting
8th December 2017

A meeting for relatives & carers will be held at The Bungalow on Tues 12th Dec at 11am. All are welcome to attend, with Mince Pies & Tea/Coffee provided.

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Christmas Events Schedule
8th December 2017

Visitors and residents from all homes will be welcome to attend all our homes’ events over the Christmas period, including the Pantomime and Christmas Parties.

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Inspection Results for Holly House
2nd November 2017

Our most recently opened home has undergone it’s first inspection by the Care Quality Commission (CQC) and achieved an overall rating of ‘Good’. See the full report and some of the positive comments received.

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Quality Assurance Survey Results
27th October 2017

See a summary of the results from this year’s Quality Assurance surveys. The positive feedback received is a testament to the hard work our staff do every day.

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