14 Waterfall Lane, Rowley Regis, West Midlands, B65 0BL
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Sara Nash
Registered Manager

“I have 17 year’s  experience within the care sector, have worked at Karenza for 7 years and I feel very passionate about my job. We aim to provide the highest quality of care, and believe that a healthy lifestyle, and centring care around individuals needs and values is the key to achieving this.”

Karenza specialises in care of those with dementia –  in particular alcohol related dementia, and other mental illnesses.

The home is designed to be a friendly and welcoming atmosphere, which focuses on home comforts. With only 8 beds, the residents get to know each other very well which makes Karenza feel like their home as opposed to a medical facility.

All the rooms benefit from en-suite shower and toilet facilities and are decorated and furnished to a high standard. Residents can bring all of their own belonging and furniture if they wish, which helps them settle in to their new home. They may even be able to bring pets.

Karenza has an on-site activity centre, where residents can go to cook, do art & crafts and use computers. We find this is a great asset to help with improving the residents general well-being as they can get away from the busy part of the home to a quiet area which is still safe and familiar. Staff can provide one-to-one quiet time with residents in a relaxed environment which helps them to feel valued and supported.

Residents also have frequent visits from entertainers, and enjoy holistic therapies. We have a dedicated Day Services team who provide individually tailored programmes for our residents and take residents out on frequent day trips to help keep them mentally and physically fit.

In order to meet their changing needs, we occasionally move residents between our 4 homes if medical professionals and their family agree that this would be in their best interest. We find this is always a positive transition as residents are already familiar with the home and the staff.

Alcohol Related Dementia

We provide specialist care for people with a diagnosis of alcohol related dementia who have stopped drinking. This service has a rehabilitation element to it. We provide these residents with the opportunity to develop life skills and to regain their independence. We also provide a programme of activities which initially is aimed at improving their general health, starting with healthy eating and exercise as these have often been a neglected aspect of their lives during the years of drinking. We acknowledge that this can be a slow process, often with setbacks, but we remain positive and believe that with support, encouragement and guidance the vast majority can achieve a much improved quality of life and an improved sense of well-being. This is evident with our current client group.

testimonial quote here from relative.

Total Residents: 8

  • Dementia
  • Working Age (Under 65)
  • Alcohol Related Dementia
  • Nursing
  • Elderly

  • Garden
  • Large Communal Area
  • Conservatory
  • Cafe
  • TV’s in Bedroom
  • En-suite Bathrooms
  • On-site activity centre
  • Computers with internet access

  • Reflexology
  • Chiropody
  • Hairdressing
  • On-site Laundry
  • Activity and Events Program
  • Day Services
  • Aromatherapy

Satisfaction Surveys

The below chart has been collated using customer satisfaction data collected from residents, their families, staff and professional visitors. Each bar shows the average rate of satisfaction in each key area. The full results report is available on on request.

Caring 96%
Effective 92%
Responsive 94%
Safe 92%
Well-Led 93%
Overall Satisfaction


I think the staff that look after my relative are the most caring, supportive and understanding staff not only with them but with me as well.

I come to Karenza every week to offer massage therapies to the residents, who all gain a great benefit from their treatments. I am always met with friendly staff who all have a great genuine passion for their work, I have seen the residents stimulated with music, Mr Motivator exercises, trips out for a walk and for days out. It is a really happy caring place to work and I would be happy for a family member of mine to be cared for here.

All staff are incredibly compassionate towards all residents. I have been very inspired by this as a volunteer and have learnt a lot.

Table Top Sale – 23rd Sept
21st September 2017

We will be hosting a table top sale at Karenza this Saturday to raise money for the Alzheimer’s Society. Please invite family and friends along to help us raise money for this important cause.

Memory Walk 2017
16th September 2017

Our second year supporting the Alzheimer’s society raising money with their sponsored Memory Walk in Suttton Park.

Summer Fete 2017
12th August 2017

Annual Summer fete raises over £600 for the residents fund. We had a great turnout on a lovely Saturday afternoon – see some pictures from the day here.

Appointment of Area Manager
10th August 2017

After 2 years of being registered manager of Southside, Eileen Hodges has now been appointed as Area Manager of JW Care Group. Eileen will work with the Managers of all the homes to support them in continuing to deliver the highest standards of care to our residents.

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Residents Holiday 2017
3rd August 2017

Several residents from across the group enjoyed another annual holiday to Ross-on-Wye this year. This time away from the home is invaluable to those residents suffering with dementia. They can reap the benefits of fresh air, a change in scenery and the reminiscence of past holidays.

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