Our most recently opened home has undergone it’s first inspection by the Care Quality Commission (CQC) and are delighted to have achieved a rating of ‘Outstanding’ in the ‘Responsive’ section.
We have achieved a ‘Good’ rating overall. The report contained many positive comments about the care we provide and we’re now looking forward to the challenge of going further above and beyond to continue improving the lives of the people we care for.
Some of our favourite comments from the report:
We observed people had warm relationships with the staff
Staff felt listened to and supported and were well motivated and enjoyed their work.
People’s expectations were exceeded in relation to the support provided to them.
Great efforts were made to ensure people maintained relationships with those important to them.
People highly praised the staff who supported them and described them as kind and caring.