Quality Assurance Survey Results

27th October 2017
The Results Are In

Our Quality Assurance surveys have been completed over the past 4 months by residents, their families, staff and professional visitors. These surveys provide us with valuable feedback which we use to improve our services.

We’re very pleased with the overall results and¬†thank all respondents for your ongoing support. The positive feedback received is a testament to the hard work our staff do every day.

The results below have been split into the 5 quality categories as defined by CQC. The results have been summarised but a full detailed report is available for you to view at any of our homes.

Caring 96%
Effective 92%
Responsive 94%
Safe 92%
Well-Led 93%
Overall Satisfaction

I am completely satisfied in every way with the care

Excellent care home and staff, my sister could not be in a better place.

Staff are always friendly and polite, I feel that they are more family to me which makes life for mom more bearable for me to cope with xx

As a paramedic I visit many homes. The Beeches is a very clean and caring environment. The staff are lovely and the home is very welcoming and peaceful.

Very helpful staff that have a good understanding of service user needs.

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